Purchase returns:

Return and exchange of goods of good quality.
    The buyer can return the product within 14 days. Return of goods of proper quality is possible if its presentation (integrity of packaging, seals, labels), consumer properties, as well as a document confirming the fact and conditions of purchase of the specified goods (sales receipt or cash receipt) are preserved. When returning goods of good quality, the seller returns the cost of the goods no later than 7 days from the date of receipt of the goods and your written application.
    You have the right to exchange goods of good quality for a similar one within 14 days from the date of receipt of the order, not counting the day of purchase, if the goods did not suit you in terms of consumer properties (does not correspond to the declared parameters, is not suitable for your car), or configuration. Goods of proper quality, having individually defined properties, are not subject to exchange if the specified goods can be used exclusively by the buyer acquiring it. If at the time of the appeal, a similar product is not on sale, you can refuse the product and demand a refund of its cost. Attention! In case of refusal of the goods, if it is part of the set, the return can only be made as a complete set. Please note that the seller does not reimburse the costs associated with the delivery of the goods.

Claims for goods of inadequate quality.
    A product of inadequate quality means a product that is defective and cannot ensure the performance of its functional qualities. The product received must match the description on the website. A slight difference in design elements, design, color, material of manufacture from those declared on the site is not a confirmation of a malfunction or non-functionality of the product. The appearance and completeness of the goods, as well as the completeness of the entire order, must be checked by the recipient at the time of receipt of the goods. After receiving the order, claims for external defects of the goods, their quantity, completeness and presentation are not accepted.


The procedure for returning goods.
    To return the goods, as well as in the event of claims for the quality of the goods, the following necessary conditions for the return of the goods must be met:
call the phone number indicated on the site and fill out an application for the return of goods (orally or on the site)
In case of return of goods of proper quality, transfer the goods in packaging and complete set, with all components and a complete set of accessories. The goods must not have mechanical defects.


In case of return of goods of inadequate quality, in addition to the documents listed above, you must provide:
- certificate and conclusion of the service station on the installation of this product on the client's car and its unsuitability;
- a copy of the work order of the car service where the goods were installed on the car;
- a copy of the license of this service to carry out work on the installation of this product and maintenance of this type of car;
- a copy of the certificate of conformity for the provision of services provided by the service;
- a document confirming the fact of purchasing the Goods from the Seller.

    For more information, as well as for considering claims to the quality of the goods on an individual basis, and making a decision, please send a written request to zakaz@klifex.ua. Please describe in detail the problem with the product. Your claim will be reviewed within 5 business days of receipt. We will try to find the best solution for you.

Shipping addresses for approved returns for out-of-town customers:
    Customers who return goods from other regions of Ukraine (not Kyiv), the goods must be sent to the warehouse of the carrier company indicated below:
- New Mail
- Kyiv, Branch No. 240 (8b Preobrazhenskaya St.)
- Recipient: Nazarenko Valery Ivanovich
- +38 063 32 777 32

Product Warranty:

    1. Warranty obligations do not apply to consumable spare parts and materials (oils, filters, technical fluids, auto cosmetics, lamps, candles, electronic components, fuses, etc.). This type of product is checked for its integrity and performance at the time of receipt. For electrical Goods, the warranty does not apply and is limited to the fact of operability at the time of installation.

    2. A product that has visual defects (due to the production or storage process) can be replaced with a similar one, or its full cost will be refunded.

    3. If a different type of product is subject to return due to its defect, and it has already been installed on the car, you need to file a claim by providing the following documents:
- certificate and conclusion of the service station on the installation of this product on the client's car and its unsuitability;
- a copy of the work order of the car service where the goods were installed on the car;
- a copy of the license of this service to carry out work on the installation of this product and maintenance of this type of car;
- a copy of the certificate of conformity for the provision of services provided by the service;
- a document confirming the fact of purchasing the Goods from the Seller.
We draw your attention to the fact that your claim may be denied in case of self-installation of spare parts.

    4. The seller does not bear warranty obligations if:
- normal and natural wear of the part for a certain period of operation;
- damage to the part as a result of an accident, its illiterate installation or careless operation, or any other mechanical damage;
- malfunction of spare parts of the fuel system or exhaust system due to the use of a fuel class, engine oil not specified by the vehicle manufacturer or other technically incompatible / non-specified parts;
- damage (in particular to suspension and steering parts) resulting from careless driving on uneven roads or due to significant defects in the road surface;
- installation of the part by the client independently or at a service station that does not have a certificate for this type of work;

    5. Return for other reasons is possible if the product is in full working order and provided that it has not been installed on the car. Such goods can be returned by you or replaced within 14 days for the following reasons:
- discrepancies in technical documentation;
- Warehouse error when selecting your goods;
- manufacturer's defect.

    6. Return of goods is carried out by prior agreement. The Seller does not travel to the Buyer when returning the goods.

    7. Requirements for the returned product:
the goods are accepted for return only in the original packaging in which it was released to the client;
the packaging must not contain any inscriptions and / or be damaged.